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Right of withdrawal

If you are a consumer, you are entitled to the following right of withdrawal when purchasing on




The costs for returning a return within Germany are paid by the customer . Return shipping for an exchange of goods within Germany is free of charge.

Shipping partner for a free return shipping is DHL.



The customer pays the costs for returning a return and an exchange of goods from abroad .

When returning goods from abroad, the customer uses the shipping service provider of their choice.


Cancellation policy

Right of cancellation:

You have the right to revoke this contract within 14 days without giving reasons. The right of withdrawal lasts 14 days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the last goods.

To exercise your right of withdrawal, you must contact us (IOS by MAICA GmbH, Gutenbergstraße 20, 30823 Garbsen, telephone: 05137 8255 – 0, email: by means of a clear declaration (e.g. a letter sent by post, fax or email) about your decision to accept this contract to revoke, inform. To meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of the cancellation:

If you cancel this contract, we will have all payments to you that we have received from you, excluding shipping costs, must be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

The customer bears the costs of returning the goods. You only have to pay for any loss in value if this loss in value is due to the handling of the goods not being necessary to check the nature, properties and functionality of the goods.

End of the cancellation policy.